Clouce LLC collects Personal Information when you register for the Platform, when a third party registers you for the Platform on your behalf, or when you use the Platform. Depending on how you use the Platform, we collect different kinds of information about you. This information may include:
Personal Health Information (PHI)
If you are using the Platform as part of your treatment from a health care provider or membership with a health insurance plan, then any information that identifies you as a patient of the health care provider or regarding your health may be PHI. If you are not a patient but are using the Platform on behalf of a health care provider or health insurance company, then information about others that is accessible through the Platform may be PHI. We will only use or disclose PHI as permitted or required under the Health Insurance Portability and Accountability Act, as amended, and implementing regulations (collectively, “HIPAA”). If your use of the Platform is for purposes of a research protocol or is not through a health care provider, then HIPAA may not be applicable.
Personally Identifiable Information (PII)
PII is any information that can individually identify you and includes your name, and contact information, such as e-mail address, telephone number, or postal address.
Non-Personally Identifiable Information
Non-personally identifiable information includes information that does not personally identify you, but it may be linkable to you. If non-personally identifiable information is directly linked to personally identifiable information, it will be considered PII while it is linked. Aggregate and de-identified information is not considered PII.
Among the types of Personal Data that the Platform may collect from the you, by itself or through third parties, there are: geographic position, general activity data, movement activity, Cookies, Usage Data, first name, last name, email address, body measurements & indexes, sleeping activity, phone number and picture. Some information regarding phone and SMS usage may be obtained from your device in the case that you choose to contact an emergency hotline.
Personal Data may be freely provided by the user of the Platform, or, in case of Usage Data, collected automatically. Failure to provide the requested Personal Data may make it impossible for Clouce LLC to provide its Platform to you. In cases where the Platform specifically states that some Data is not mandatory, you are free to withhold this Data without any consequences on the availability or the functioning of the Platform. If you are unsure about what Data is mandatory, contact us at email@example.com.
Users are responsible for any third-party Personal Data obtained, published or shared through the Platform and confirm that they have the third party’s consent to provide the Data to Clouce LLC.
Collection and Combination of Information from Other Sources
We also may collect information about you that we may receive from other sources or from our offline interactions with you to, among other things, enable us to verify or update information contained in our records and to better customize the Platform for you. We may combine information gathered from multiple parts of the Platform into a single record.
Clouce LLC collects and uses Personal Information from you for the following purposes:
Clouce LLC does not rent, sell or share your Personal Information with other people or non-affiliated companies, except to provide products or services you have requested, when we have authorization to share such information, or when we provide information to companies or consultants working on behalf of or with us under confidentiality agreements as described below. These companies and consultants do not have any independent right to share your Personal Information.
We have third-party agents and service providers that perform functions on our behalf, including, but not limited to hosting services, content syndication, content management, technical integration, marketing, analytics, customer service, and fraud protection.
These entities may have access to Personal Information if needed to perform their functions. If such access is required, the third parties will be contractually obligated to maintain the confidentiality and security of that PII. They are restricted from using, selling, or distributing this data in any way other than to provide the requested services to the Platform or as required by law.
Law Enforcement, Legal Process, and Emergency Situations
We may use or disclose your Personal Information to third parties if required to do so by law or on the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Platform; (b) protect and defend our rights or property, the Platform or our users, or (c) act to protect the personal safety of us, users of the Platform or the public.
We may disclose de-identified versions of your Personal Information and other data (“De-Identified Information”) in aggregated or non-aggregated forms with institutional clients, partners, investors and contractors for any purposes related to our business practices. Permitted uses of your De-Identified Information may include but are not limited to, product development, marketing or research made available to the public.
Confidentiality and Security
We have taken reasonable and necessary steps to ensure that all Personal Information collected will remain secure. These steps include physical, electronic, and administrative procedures to safeguard and help prevent unauthorized access or disclosure, maintain data security and correctly use the Personal Information that we collect.
The processing of the Personal Information we collect is carried out using computers and/or IT enabled tools, following organizational procedures and modes appropriate and necessary to providing the Platform. Personal Information is processed at Clouce LLC’s operating offices and in any other places where the parties involved with the processing are located.
It is important that you help protect the privacy of your own information. We strongly recommended that you take precautions to protect the security of any Personal Information that you transmit by using device security features, encryption and other techniques to prevent unauthorized interception of your Personal Information. You are responsible for the security of your information when using unencrypted, public or otherwise unsecured networks
Please understand that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
Accessing, Changing and Deleting Your Information
If you are a registered user of the Platform, you may review and change some of your information by logging into your account and editing your profile. You can request access, changes or deletions to your Personal Information by contacting us at firstname.lastname@example.org. Be advised that we may not be able to delete your Personal Information without also deleting your user account.
You will not be permitted to examine the Personal Information of any other person or entity without appropriate authorization. Our security procedures mean that we may request proof of identity before we disclose Personal Information to you. We may not accommodate a request to change or delete Personal Information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect.
The time period for which we keep Personal Information varies according to what the Personal Information is used for. In some cases, there are legal requirements to keep Personal Information for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain Personal Information for no longer than is necessary for the purposes for which it was collected or for which it is to be further processed.
Your Obligations to Keep Access Rights
You agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Platform; and (b) maintain and promptly update your information to keep it true, accurate, current and complete. If Clouce LLC suspects, in its sole discretion, that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any use of the Platforms (or any portion thereof). If you are a registered user of the Platform, you are solely responsible for the security and confidentiality of your username and password and you are solely responsible for any and all activities that occur under your account.
The Platform may contain links or deep links to other websites, open search results or other online content. Clouce LLC generally reviews the content of online content linked through third party websites, but it is not responsible for such content, the privacy practices, or any advertisements on third party websites. Users should be aware of this when they use our Platform and are encouraged to review the privacy statements of each third party website.
The Platform is not directed to children and individuals under 18 years of age. Unless otherwise disclosed during collection and with parent or guardian consent, Clouce LLC does not knowingly collect Personal Information from children under 13 years of age.
Your Personal Information may be used for legal purposes by Clouce LLC, in Court or in the stages leading to possible legal action arising from improper use of the Platform. By using the Platform, you declare to be aware that we may be required to reveal Personal Information upon request of public authorities.
Questions and Suggestions
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