Terms and Condition

Patientbook ("https://patientbook.com", "https://patientbook.com”, “Patientbook”, “we,” and “us”) websites, mobile applications and services (collectively, the “Platform”) are provided by Glowderma Lab Private Limited. Please read these Terms of Use carefully. By continuing to access and use the Service, you confirm that you accept our terms of use as described herein. You hereby represent and warrant that you have fully read and understood the Terms of use without any impairment in judgment resulting from (but not limited to) mental illness, mental handicap, intoxication, medication, or any other health or other problem that could impair judgment. If you do not agree to the Terms of use, do not access or use the Service.


1.1 The website https://patientbook.com/ (hereinafter referred to as “Website”), mobile and web application Patientbook (hereinafter referred to as “Application”), its services, is owned by Glowderma Lab Private Limited. The Website, Application, and services together hereinafter referred to as "Platform".

1.2 For the purpose of these Terms of Use, along with any amendments to the same, and wherever the context so requires “you”, “your”, “yourself” or “user” shall mean any natural or legal person who has agreed to become a user of the Website by visiting website and Application by installing the application including End-Users, Patients, general users and Healthcare Service Providers (HSP) [irrespective of whether You are a Registered User or a Non-Registered User].

1.3 "Registered Users" are users who have registered themselves on the Platform by providing us with certain information and who can log in to the Platform by providing their username and password.

1.4 "Non-Registered Users" are users who are not registered user but may access certain features/information on the Platform.

1.5 “Healthcare Service Providers” or “HSPs” are user including but not limited to healthcare professionals, doctors, clinic or hospital, also, includes their duly qualified doctors, medical consultants, who interacts with Users as part of the Services, with whom Registered Users can consult privately.

1.6 The term “patientbook.com”, “PatientBook”, “Website”, “Application”, “Platform”, “company” “we”, “our” and “us” shall mean and refer to the Glowderma Lab Private Limited.

1.7 “Third Party” shall mean and refer to any application, website, company or individual apart from the User and Glowderma Lab Private Limited.

1.8 These Terms of Use together with Privacy Policy and any disclaimers which may be present on the Platform are jointly referred to as “Agreement” and constitute the terms of Platform and its Services. Where any part of the Agreement is modified in accordance with the terms of the Agreement, the Agreement shall be enforceable in its modified form.

1.9 As required by law, you must be at least 18 years of age or older, have a sound mind and not debarred by any law to contract in order to access and use the Platform and its Services as a Primary User. In case the Platform or Services are to be accessed or used by a minor (i.e. a person less than 18 years of age), then only legal guardian/representative of such person shall register himself/herself as a Primary User and create/add the profile of the minor as a Secondary User.

1.10 All Services will be requested for, and provided to, the Primary User only. A Secondary User may avail the Services rendered to the Primary User only as a beneficiary. The Primary User will be entirely responsible and accountable for the Secondary User’s activity on the Platform, as if the Platform and its Services were being accessed and used by the Primary User. However, this shall not discharge the Secondary User who is adult and of sound mind from liability towards Glowderma Lab Private Limited or its contractors or affiliates and Glowderma Lab Private Limited shall have the right to proceed against Secondary User and Primary User, either jointly or severally, for acts and omissions of Secondary User that violate the Agreement.

1.11 You will use the Platform and the features provided on the Platform only in relation to and in compliance with all applicable Indian laws. You will not use this Platform, or any feature provided on the Platform for any purposes not intended under this Agreement.

1.12 You should limit the use of this Platform to India only. We are not responsible if you avail any service from outside India.

1.13 You will not deliberately use the Platform in any way that is unlawful or harms Glowderma Lab Private Limited, its directors, employees, affiliates, distributors, service providers and/or any user and/or data or content on the Platform.

1.14 You will not use the Platform for any illegal, immoral, offensive purpose or for any other purpose that may infringe or violate any applicable laws and regulations.

1.15 You will not interfere, disrupt or hamper with the proper functioning of the Platform.

1.16 As a user, you may have access to business sensitive information. You shall not share such information with Glowderma Lab Private Limited’s direct competitors or use it for competitive purposes, except with Glowderma Lab Private Limited’s prior written consent.

1.17 You will not share your log-in details with anyone. You are responsible for maintaining the confidentiality of your account access information and password. You shall be solely responsible for all usage of your account and password, whether or not authorized by you. You shall immediately notify Glowderma Lab Private Limited of any actual or suspected unauthorized use of your account or password. Glowderma Lab Private Limited will not be liable for your losses caused by any unauthorized use of your account. You may be liable for the losses of Glowderma Lab Private Limited or others due to such unauthorized use.

1.18 HSP users further agrees that:

a. You are a licensed healthcare service provider and/or authorized representative of a licensed healthcare organization with the necessary healthcare practicing licence and legal approvals to provide healthcare services to patients.

b. You shall not register and use Platform for any purpose other than providing services to authorized users seeking your services.

c. You take complete and sole responsibility in assigning authorized user accounts only to licensed healthcare providers and qualified healthcare support professionals in roles suitable to their area of responsibility; and you take complete responsibility in training your authorized users in the correct usage of the Platform and its features to provide services to users.

d. You are not impersonating any other person and are using your actual identity.

e. The information provided during the registration process is true, accurate, current and complete. You will be required to provide your full name, email address, registration number, mobile number, location, business name and address.

f. You are required to periodically review and update your registration data to ensure that it is always current and correct.

g. The user account created when registering on Platform is considered as the Primary Account and you are authorized to use it.

h. You are responsible for ensuring that all authorized users of your account are aware of and bound by these Terms of Use.

1.19 The Agreement supersedes all previous oral and written terms and conditions (if any) communicated to You.


2.1 You understand that Platform provides various services with respect to the System. While some of these services are provided for free, there are certain services for which costs will be incurred by you, if you decide to avail such services ("Paid Services"). In that case, Glowderma Lab Private Limited may provide billing services on behalf of the HSP. Should you wish to avail those Paid Services, you acknowledge that Glowderma Lab Private Limited will collect the payment for such Paid Services and payment gateway charges for and on behalf of the HSP. You acknowledge and confirm that Glowderma Lab Private Limited will not be liable for the treatment or services provided by the HSP on account of such collection of the payments, for any reason whatsoever.

2.2 You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any purchase; and that (ii) the information you supply to us is true, correct and complete.

2.3 We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

2.4 We reserve the right to refuse or cancel your service request at any time for reasons including but not limited to: service availability, errors in the description or price of the service, error in your service request, if fraud or an unauthorized or illegal transaction is suspected.

2.5 HSP users further agrees that:

a. The HSP Fees collected by Glowderma Lab Private Limited on your behalf from Registered Users shall be disbursed to your bank account within 15 days of collection of fees.

b. When we collect HSP Fees for services which have been requested/booked by the Registered User, you will deliver and complete all consultations which have been requested/booked, if you failed to do so you will refund all amounts for which no consultation has been delivered.


3.1 Platform's role is limited to a) providing podium that Patients and HSP can utilize to meet and interact with one another for their transactions d) facilitating collection and disbursal of consultation and service fees for and on behalf of HSP users.

3.2 Platform's role is that of an 'intermediary' as defined under the Information Technology Act, 2000 and the rules thereunder. Being an intermediary, Platform has no responsibility and / or liability in respect of the content and transactions on the Platform including any User Content, information provided by HSP users, interactions between HSP users and Patient users.

3.3 Platform does not have the obligation to pre-screen or monitor User Content at any time. However, Platform may elect to monitor any User Content and remove any User Content from the Platform if it determines in its sole discretion that such User Content is in violation of this Agreement or any applicable law and best practices. Where Platform removes any User Content from the Platform, Platform will not be under obligation to inform the User who had posted such User Content. Such actions do not in manner negate or dilute Platform's position as an intermediary or impose any liability on Glowderma Lab Private Limited with respect to User Content.

3.4 If Platform suspects any illegal, wrongful or fraudulent activity on the Platform by any user, notwithstanding any other rights Platform may have, Platform reserves the right to inform the relevant government or law enforcement authorities. Platform will cooperate in all investigative procedures or requests for access / information initiated by any such government or law enforcement authorities.

3.5 Platform does not endorse or influence control over any particular branch of medicine, theory, opinion, viewpoint or position on any topic.


4.1 Glowderma Lab Private Limited respects the intellectual property rights of others, and We expect the same from You. The Platform, User Content and the Platform Content are protected by applicable intellectual property laws of India.

4.2 Glowderma Lab Private Limited's Rights to the Platform and its Content:

4.2.1 All intellectual property in and to the Platform, any software, techniques and processes used in connection with the Platform, belongs exclusively to Glowderma Lab Private Limited or its licensors. Through your use of the Platform, by no means are any rights impliedly or expressly granted by Glowderma Lab Private Limited to you in respect of such works.

4.2.2 Glowderma Lab Private Limited and/or its licensors assert all proprietary rights in and to all names and trademarks contained on the Platform. Notwithstanding the generality of the foregoing, the Platform are the trademark and copyright (or any other intellectual property right) of Glowderma Lab Private Limited and/or its licensors. Any use of the Glowderma Lab Private Limited's trademarks, copyright or patent, unless otherwise authorized in a written agreement, will constitute an infringement upon the trademark and copyright (or any other such intellectual property right) of Glowderma Lab Private Limited and may be actionable under the applicable laws.

4.2.3 Except as stated otherwise in this Agreement all Platform Content (including all intellectual property rights to such content) is owned exclusively by Glowderma Lab Private Limited and/or its licensors.

4.2.4 Unless explicitly stated herein, nothing in this Agreement shall be construed as conferring on you any license to intellectual property rights, whether by estoppel, implication, or otherwise.

4.2.5 Unless expressly authorized by Glowderma Lab Private Limited, you agree not to reproduce, modify, sell, distribute, mirror, frame, republish, download, transmit, or create derivative works of the Platform Content, in whole or in part, by any means. You must not remove or modify any copyright or trademark notice, or other notice of ownership.

4.3 Rights in User Content:

4.3.1 You agree that you are the owner of all rights (including all intellectual property rights) in the User Content that you post or use on the Platform or provide to the Platform.

4.3.2 You hereby grant Glowderma Lab Private Limited a perpetual, non-revocable, worldwide, royalty-free license to make use of such User Content including the right to copy, distribute, display, reproduce, modify, adapt the User Content.


5.1 We may collect various personal information from you when you use the Platform and or the features provided by the Platform.

5.2 Our Privacy Policy available on the Platform sets out our policy with respect to the collection, storage, use, share, disclose, transfer and protection of any such personal information.

5.3 When you click on the 'I accept' tab at the time of registering or otherwise provide your personal information, you specifically consent to our Privacy Policy.


6.1 Interaction with HSP users on the Platform:

6.1.1 Users understand and agree that any interactions and associated issues with the HSP users on the Platform, is strictly between Users and the HSP users. Users shall not hold Glowderma Lab Private Limited responsible for any such interactions and associated issues. Glowderma Lab Private Limited is not involved in the providing any healthcare or medical advice or diagnosis and hence is not responsible for any outcome between Users and the HSP user you interact with. If users decide to engage with a HSP users  to provide medical services to them, users do so at their own risk.

6.1.2 We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise of the HSP users.

6.1.3 Glowderma Lab Private Limited shall not be responsible for any breach of service or service deficiency by any HSP users.

6.1.4 We can neither assure that all transactions on the Platform will be completed nor do we guarantee the ability or intent of HSP users to fulfil their obligations in any transaction. We advise you to perform your own investigation prior to selecting a HSP.

6.2 Information regarding HSP users and practice information: Information regarding HSP users and practice information found on the Platform is intended for general reference purposes only. Such information found on the Platform is mainly self-reported by the HSP users. Such information often changes frequently and may become out of date or inaccurate. The Platform does not provide any advice or qualification certification about any particular HSP user. You are encouraged to independently verify any such information with respect to HSP user that you seek to make an appointment with.




7.1 By using this Platform, it is deemed that you have consented to receiving telephonic calls, SMSs and/or emails from us and other HSP users. Such communications shall be sent to you on the telephone number and/or email id provided by you for the use of our Platform which are subject to our Privacy Policy.

7.2 In the event you use the Platform to book appointments with any HSP user, we may send booking confirmation, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS, Chat, or by voice call on the contact number provided by you at the time of making the appointment. This includes contacting you through information received from the HSP users.


8.1 You expressly understand that to the maximum extent permitted by applicable law, Glowderma Lab Private Limited and its subsidiaries, affiliates, officers, employees and licensors shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from
(i) your access to or use of or inability to access or use the Platform;
(ii) any act and, or conduct and, or content and, or omission of any third-party on the services including without limitation, any defamatory, offensive or illegal conduct of other users or third-parties;
(iii) unauthorized access, use or alteration of your transmissions or content. or
(iv) any other matter relating to the Platform, whether or not the Company has been warned of the possibility of such damages.

8.2 Notwithstanding anything to the contrary in this Agreement, in no event shall the total aggregate liability of the Glowderma Lab Private Limited to a user for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms and conditions or a User’s use of the Platform exceed, in the aggregate, INR 1000.


9.1 Glowderma Lab Private Limited will strictly adhere to and adopt all reasonable measures to ensure compliance to all central and state government regulations and directives as applicable from time-to-time.


10.1 Applicable Law: The interpretation of this Agreement and the resolution of any disputes arising under these Terms of Use shall be governed by the laws of India. If any action or other proceeding is brought on or in connection with this Agreement, the venue of such action shall be exclusively at Mumbai, India.

10.2 Arbitration: Any dispute, claim or controversy arising out of or relating to this notice or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of these Terms of Use to arbitrate, or to your use of the Platform or the Services or information to which it gives access, shall be determined by arbitration in Mumbai  before a single arbitrator. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The venue of such arbitration shall be Mumbai, India. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the Parties.


11.1 You agree to indemnify, defend, and hold harmless Glowderma Lab Private Limited, its  affiliates, officers and directors, from and against any claim, cost or liability, including reasonable attorneys' fees, arising out of but not limited to:
(a) the use of the Platform/Services;
(b) any breach by you of any representations, warranties or agreements;
(c) the actions of any person gaining access to the System under a User ID assigned to you;
(d) the actions of anyone using a User ID, password or other unique identifier assigned to you that adversely affects the System or any information accessed through the System;
(e) any negligent/unintentional or intentional wrongdoing on your part.


12.1 If any provision of this Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event this Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.


13.1 All notices and other communications required or permitted hereunder to be given to a Party shall be in writing, in the English language, and shall be sent by e-mail, or mailed by prepaid internationally-recognized courier, or otherwise delivered by hand or by messenger, addressed to such Party's address as set forth below.


14.1 No term of these Terms of Use shall be deemed waived and no breach excused, unless such waiver or consent shall be in writing and signed by the Party claimed to have waived or consented. Any consent by any Party to, or waiver of a breach by the other, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.


15.1 If you have any questions or concerns about this Privacy Policy, please contact us at support@patientbook.com.

This Terms of Use is last updated on September 15, 2020. You agree and confirm that the Terms of Use may be amended at any time. Please ensure that you periodically update yourself of the current version of the Terms of Use.

You have read these Terms of Use and agree to all of the provisions contained above.